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Worldwide
Technical Support |
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Accutron
Support Partner Programme
How we support our products
after they are supplied is as important to us
as how innovative and price competitive they are.
Our development & support engineers have many
years of experience in the field of manufacturing
support systems. We ensure that you receive a
continous service from the early stages of a project
including product selection and customisation
through to final system integration and upgrades.
In this way our support engineers build a comprehensive
history of your customised Accutron product. Because
building this one to one relationship with our
customers is important to us we will assign you
an Accutron Support Partner.
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Customise
Your Support Model
Accutron offers a number of standard
and extra support options that can be customized to your
unique requirements. We give a full range of support formats
for our products from telephone, email support through
to company specific web based support and on site hardware
& software support. |
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E-Mail
& Telephone Support
Accutron provides full e-mail
support for software and hardware installation,
integration & operation questions. We also provide
office hours telephone support for times when our
customers require a one to one discussion with their
Accutron Support Partner to solve
more complex or urgent issues. |
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Customer
Specific Web Support
Accutron can supply you with
a set of password protected customer specific web
pages. Within these pages we can post your firmware
& software updates, customer specific data sheets
and FAQs, keyword searches and the latest company
and product news and of course e-mail & telephone
contact details for your Accutron Support
Partner. |
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On-Site
System Integration Support
Where necessary Accutron can
provide an on-site support engineer to assist with
system integration issues and on-site training. |
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U.S.
Sales & Support Office
Our U.S. based office provides
both pre and post sales technical support. Requests
for product information, demos, sales or technical
support for the U.S. & Canada are supported
through this office. |
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